WSRUA is constantly striving to improve our rail services. We're not just here to complain on behalf of passengers. Our campaigns are at the forefront of this work by focusing our efforts on important issues where we consider we will be able to make a difference.

2018 Timetable Consultation

Govia Thameslink Railway (GTR) has launched an extensive consultation which sets out proposed changes to the timetable which will be operated by GTR from 2018 following completion of the Thameslink Programme. We are in continuing discussions with GTR to secure the best service we can for our users. Phase 1 of the consultation closed in December 2016 and you can read about it here. Phase 2 is now underway and all the details can be found here. If you have anything specific you would like the Association to raise, please get in touch.

Delay Repay

The Association achieved its aim of getting a fare refund if passengers are delayed by 30 minutes or more, in line with most other train operators. The Government has recently announced that the scheme will be extended to delays of 15 minutes or more, with a lower level of compensation and we are awaiting details of this.

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